Shipping Policy
Effective Date: 15.03.2025
Order Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Shipping Destinations & Methods
We proudly ship our Macedonian treasures from Macedonia to destinations worldwide using reliable carriers like DHL, FedEx, and UPS, ensuring fast and secure delivery.
Estimated Delivery Time frames
Most orders arrive earlier than 12 business days, but we recommend allowing up to this timeframe as a precaution. In most cases, orders arrive well before the maximum timeframe.
- USA & Canada: 6-12 business days
- Australia & New Zealand: 7-14 business days
- U.K. & Ireland: 6-12 business days
- European Union: 5-12 business days
- Other International Orders: 10-21 business days
Please note that these are estimated delivery times, and in exceptional cases, delays may occur due to external factors beyond our control.
Shipping Costs
We offer FREE SHIPPING on all orders over $70 in most countries. For orders under $70, shipping costs will be calculated at checkout.
Customs & Import Taxes
Before placing an order, we strongly recommend that you check your country’s regulations regarding import duties, VAT, and customs fees. These charges vary by destination and are determined solely by your local customs authority.
Please note that any customs duties, taxes, or import fees that may apply are the sole responsibility of the customer. These costs are not included in our product prices or shipping fees, and we have no control over their application or amount.
If a customer refuses to pay the required customs or import charges, the shipment will be returned to us. In such cases, a refund will be issued minus the cost of return shipping, which will be deducted from the original order total.
For the most accurate and up-to-date information, we advise contacting your local customs office prior to making a purchase.
Order Tracking
Your tracking code will be provided within one business day after your order ships. You can use this code to monitor the status of your shipment.
Contact Information
If you have any questions, issues, or need assistance with tracking your order, please use the Contact Form on our website. Alternatively, you can email us at info@macedoniantreasures.com. We typically reply within 24 hours on business days.